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(03) 9947 6957 By appointment only

Privacy Policy

1. Data Controller and Contact Details

The data controller responsible for your personal information is Jocatoryorixni Pty Ltd, represented by Managing Director Amelia Robinson.

Contact details for all privacy enquiries:

2. Information We Collect

We collect personal data that you voluntarily provide to us through the following channels:

  • Contact Forms: Name, email address, and project details.
  • Correspondence: Information provided via email or telephone during the briefing process.
  • Technical Data: We store your consent preference in your browser's localStorage under the key jctr-consent for a period of 180 days.

We do not use tracking cookies, analytics tools, or advertising pixels on this website.

3. Purpose and Legal Basis

We process your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The legal basis for processing is the performance of a contract or the taking of steps at your request prior to entering into a contract.

Your data is used for:

  • Processing service requests and calculating quotes.
  • Managing editorial workflows and project delivery.
  • Billing and payment processing as outlined in our Terms and Conditions.

4. Data Transfer and Third Parties

To ensure the functionality of our website, we use the following third-party providers:

  • FormSubmit: Our contact forms are processed by FormSubmit (formsubmit.co), located in the USA. By submitting a form, you acknowledge that your data is transferred to the US. FormSubmit provides data handling guarantees consistent with their own privacy standards and US law.
  • Hosting: Our website is hosted by Conetix Pty Ltd, located at 142 Brisbane Street, Ipswich QLD 4305, Australia.

We do not sell, rent, or trade your personal information to any third parties.

5. Storage and Retention

Personal data is stored securely and only for as long as necessary to fulfill the purposes for which it was collected.

In accordance with our business rules, project drafts and related communications are stored for a period of 6 months following the completion of the order. After this period, drafts are permanently deleted unless otherwise agreed in writing.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct inaccurate or out-of-date information.
  • Deletion: The right to request the erasure of your data when it is no longer required for the purpose of the service.

To exercise these rights, please contact us at [email protected].

7. Governing Law and Complaints

This policy is governed by the laws of Victoria, Australia. Any disputes arising from the processing of personal data shall be subject to the exclusive jurisdiction of the courts in Melbourne.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001
Website: https://www.oaic.gov.au

We also adhere to the Spam Act 2003 (Cth) and the Australian Consumer Law to ensure fair and transparent communication with our clients.